Activation fee charged when set up online

[Claudiac1]

I set up my account online where the activation charges appeared to be waived when I went to check on my bill 150 dollars was the totals of a 50 dollar a month plan ???? I message customer service and they told me to go to the store where I activated so I have to take time off my day to go argue with an agent as to

why she charged me an activation fee???? 

how does this makes any sense ??

[KAPABLE-K]

Hello @Claudiac1,

Welcome to the community!

I'm a bit confused did you activate it online yourself or did you do it in-store? The only way the fee is waived is if you do it online yourself without the assistance of customer service, If you did do it in a store often times they have promotions where the fee will be waived in this case what happens is you will be charged the fee upfront but will be credited back on your 2nd or 3rd invoice.

[Claudiac1]

I did it online twice ! and got the email and then went to pick it up in store 

[FidoAlex]

Hi @Claudiac1, welcome to the community, Alex here! 

If you activated yourself on Fido.ca and picked the express pick-up option, you shouldn't be charged the set-up fee. If you see a set-up fee charge on your bill, please get in touch with us and we'll make sure to correct that. 

Do note, however, that if you activated with our customer service on the live chat, on social media or on the phone, the set-up fee would apply. 

[Claudiac1]

Hi, I already got in touch last week and the agent told me to go back to the location they activated it because they were the ones that charged and they couldn't do anything ?