Activated new Fido SIM online and it says ‘No Service’ on my phone.

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Activated new Fido SIM online and it says ‘No Service’ on my phone.

I successfully activated my new Fido SIM online, but when I put it in my new phone, it says 'No Service'. Now I'm stuck because my old SIM is inactive and my new one isn't working. I can't make or receive calls and mine is the only mobile phone in the house. Could someone please advise me what to do as I can't call Fido for help?

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Re: Activated new Fido SIM online and it says ‘No Service’ on my phone.

Hey @GG82,

 

Glad to learn you were able to figure it out! Only the original provider that blacklisted the phone can remove it from the blacklist, so your friend will need to contact Rogers to request this. 

 

The device should work after, you might not need to send it in for repair. 

 

Keep us posted! Smiley

 

 



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Re: Activated new Fido SIM online and it says ‘No Service’ on my phone.

Hi @FidoClaudia,

 

Thanks for the info! I'll call my friend and ask her to call Rogers.

 

It's great to finally know what the issue is! 😊

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Re: Activated new Fido SIM online and it says ‘No Service’ on my phone.

Hi @KAPABLE-K@FidoSaad & @FidoClaudia,

 

I just wanted to give you guys an update on my iPhone 7 Plus saga!

 

I contacted my friend to ask her to call Rogers and get the phone removed from being blacklisted. She told me she couldn't because when she reported it to Rogers as lost, they sent her a replacement phone and the lost phone (which she ended up finding in her basement-sorry I think I'm repeating myself!) can no longer be used because of the replacement phone. She totally forgot to mention that minor detail to me! 😐

 

So now I have a phone that can only be used if there's wifi.

 

Anyway, I logged into my Fido account and ordered a new phone online. It should get to me in a few days.

 

I contacted Apple Support and told them not to worry about sending the phone for repairs. Case closed.

 

Thanks so much to all of you for your help, suggestions and getting back to me so quickly. Thanks @FidoSaad for directing me to the website for blacklisted phones.

 

Take care guys 😊

 

 

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