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Account on hold

I'm a participant level 1
I'm a participant level 1

Hi, I talked with an agent to freeze my account for 2 months (7$/month). I just received an email confirming the changes applied. But it is writtent that the 7$ is added to my total monthly fees (35$ + 7$). Can I please know why my 35$/month plan changed to 42$, instead of only having to pay 7$ starting next month ? How does this account freezing work?


Community Manager (Retired)
Community Manager (Retired)

Hey @Mary30,


I'll be happy to clarify this for you Smiley


The amount you're referring to is the total amount before discounts. On the last page of the confirmation email you received you should see a Summary of Total Fees BEFORE discounts and underneath you should see a section called Promotions and Discounts where it would be indicated that the 100% of your monthly service fee will be discounted.


Rest assured that you will only be charged the suspension fee of $7+tax/mo for the duration of the temporary suspension. 


I'm really sorry if the email created any confusion and I hope this helps!