I am so disappointed in my experience with the regular employees of FIDO and their 'supervisors'. Last year I left fido for Shaw due to the deal they have and the amount of data you get. I asked about this deal and I was told numberous times they could not match it, and gave me a substandard offer. I told them I would leave and go to Shaw and pay any penalties, as being a loyal customer for years, I am not happy you have to threaten to get a better rate to keep you as a customer. So with that they said sorry and asked if I wanted the cancellation dept. I laughed and said no...went to a Shaw Mobile dealer and switched. A few hours later when my number got ported over, I got a email and phone call from a 'Fido Ambassador' asking what they could do to bring me back. I told them I wanted the same deal and needed my monthly bill to come down. The then offered me the same deal, but lower a month. I then came back. A few days later I decided to pay my current phone off and get the new Samsung S20+. I got my new phone and love it. Later on I realized that my plan was now different and went from 25GB to 1GB + 1GB =2GB . I did see that this was $45 a month, minus a $40.00 monthly credit for 2 years...making it $5 a month, plus my device protection and phone payment. Was ok with this, but kept going over. Got a offer for 9gb same price (but found out after I applied) that the discount was gone. HMMMM.... I contact a fido agent and asked to either get my discount or put back my old plan. They said they could not help me as it was a 'loyalty' offer. I told them this saga...and surprise...they could not help me. Told them I am leaving again, and they did not seem to care. So now I am going to SHAW again and will not be back. Get it together FIDO.
