Good morning @AndrexT , that's quite the experience that you shouldn't have had. All the processes you have mentioned are a big red flag regarding scams. You were definitely scammed and by them getting access to your account with the personal information they gleaned from you, it came close to working. Scammers or so tricky these days and they work hard to get your trust and then your information. This is not a fido experience or caused by fido. As you read, Fido will Never ask for your password or financial information. I'm happy to hear you were able to reclaim your account.
Hello AshCha647,
Welcome to the community!
Thank you for sharing letting the community know you've had a similar experience. As queried in my post below, have you reported your incident to the Canadian Anti-Fraud Centre? The number you provided appears to be the same as the one shown in AndrexT's email. While it's true many of these SCAMs / SPAMs are made using spoofed phone numbers, that number is offered as a contact number. Reporting your experience to them might give them further evidence to investigate.
Hope this helps 😀
Cheers
Hello AndrexT,
Thank you for sharing your tale. Sorry to hear of your situation. As Original_Lucy noted, I don't think the call you received yesterday was actually from Fido. Firstly, I think Fido's outbound team would use an official Fido line to make calls, not a personal line like the 905 number. With the amount of SCAM / SPAM calls being made with spoofed phone numbers, it's possible the owner of that number had nothing to do with the call made to you. In addition, the conversation you note seems to collect information from you.
Unfortunately, there have been a rash of SCAM calls recently offering deals on those phones (see here, here, here...). The callers claim to be from Fido (or another provider) and offer deals on high end devices. During the calls, the scammers obtain enough information from a victim to order a device. There is usually some sort of mistake with the order (ie wrong device or model or colour etc) and they provide you with a so-called return shipping label. However, the label does not return the device to the provider, but rather sends it to the scammers. There are also likely other variations of the same SCAM.
I'm not surprised that you might see an increase in SCAM / SPAM calls in the near future. They were successful (at least partially) in obtaining information from you.
@AndrexT wrote:
....Then I got a strange text message from 'Fido' that says ' hi it's Fido your account number ending (4 numbers). The amount on your last invoice is $51.98 dated on 2024-05-20. The last payment was $51.98 received on 2024-06-01 . There is no balance due on your account'.
I believe that to be correct and is from Fido, but I have never had a test SMS about my bill before as is is all automatic.
It's possible that the fraudsters made changes to your account, including notifications, when they had access to it before you changed your password.
I highly suspect that email you received to be fradulent. Firstly, any offers from Fido would be from their promotional outbound email. There are also little items in the text itself:
Lunar New Year was in February
Spelling mistakes: Upgradetion , includeing ...
... and everything ~ most companies would be specific and not use such a generalised term
The number provided appears to be a Telus exchange number (see here)
You did notice the placement of the dollar sign. The 46$ isn't necessarily bad form. That format is regularly used by French Canadians (see here). What's unusual is the use of both formats in the same document. You might consider taking a screenshot of the email and forwarding it to internetabuse@fidomobile.ca (see here).
Have you reported your incidents to the Canadian Anti-Fraud Centre? In addition to reporting your incident(s), you might also consider following the information provided here.
If you were not aware, you should note that these forums are community-driven and not intended as a venue for customer services. You might also consider contacting customer service again to verify no other changes were made on your account. They may also refer you to their Fraud department. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
