9GB offer, only got 4GB

[MohamedHassan]

I upgraded my hardware on fido website on Aug 21, 2020  to get an iPhone 11 with 9GB of data, I got only 4GB , why ?

[FidoValerie]

Hi @MohamedHassan !   

Welcome to the Community.

We'll need to access your account in order to verify your plan details.
You can reach out to us through any of the channels listed here to get started.

Alternatively, we can also send you a PM through the Community, if that works best for you.  

[MohamedHassan]

Thanks 

the problem was solved yesterday by customer service 

thanks for reaching me