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6gb bonus data appeared on account

I'm a participant level 2
I'm a participant level 2


My account lists 6gb bonus data, but my mothly fee also appears as 38$ instead of 32$ in some places.

Is this a bug? I have no intention of spending 2h on a call to get my plan fixed and money back on my next bill.

I wasted enough time with telus on this kind of nonsense.

I don't need 8gb data, 2gb is plenty for me, i have other things to occupy my time than browse twitter and tinder memes on my phone all day.


Senior MVP Senior MVP
Senior MVP

Hello Fido69,


  It's possible your line was eligible for the bonus data. I understand you may not require the additional data. I also understand there may have been a price increase on your plan. However, you should note that this forum is community-driven and not intended as a venue for customer services. As such, we do not have access to customer accounts. If you would like to discuss those specific issues, you would need to contact customer service. I further understand you may not wish to spend time on a call. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀