2 year contract finished... Fido Pulse Plus15 Plan

Reply
Highlighted
I'm Helpful Level 2
I'm Helpful Level 2

2 year contract finished... Fido Pulse Plus15 Plan

Hi.

 

When I got my new S7 Edge two years ago on March 11, my plan was/is the Fido Pulse Plus15 Plan and I was told that at the end of my (2 year) contract, if I kept using the same device, I would be able to drop the "Plus 15" and therefore reduce my monthly charge.

 

As I don't foresee an immediate hardware upgrade, how would I go about having my monthly charge adjusted - could I do it through you guys (forum) or would it require a call to customer service?

 

Thanks very much for the assistance.

Accepted Solution

Re: 2 year contract finished... Fido Pulse Plus15 Plan

Hello Readytorock,

 

  At the end of your agreement, you can certainly change your plan to a Bring Your Own Phone (BYOP) plan if you don't intend on subsidising another phone. However, it's not possible to simply drop the subsidy (Plus15) from your existing plan. You would have to take an existing in-market BYOP plan. The new plans may have slightly different features compared to your current plan.

 

  You should be able to change your plan via My Account (see here).

 

Hope this helps Smiley

 

Cheers

View solution in context
Flag this to a Moderator
Message 1 of 4
2,122 Views
Highlighted
Senior MVP Senior MVP
Senior MVP
Solution

Re: 2 year contract finished... Fido Pulse Plus15 Plan

Hello Readytorock,

 

  At the end of your agreement, you can certainly change your plan to a Bring Your Own Phone (BYOP) plan if you don't intend on subsidising another phone. However, it's not possible to simply drop the subsidy (Plus15) from your existing plan. You would have to take an existing in-market BYOP plan. The new plans may have slightly different features compared to your current plan.

 

  You should be able to change your plan via My Account (see here).

 

Hope this helps Smiley

 

Cheers


Flag this to a Moderator
Message 2 of 4
2,120 Views
Highlighted
I'm Helpful Level 2
I'm Helpful Level 2

Re: 2 year contract finished... Fido Pulse Plus15 Plan

Forgive my delayed reply.

 

I was able to switch (online) to a BYOP plan.

 

Appreciate the assistance.

Flag this to a Moderator
Message 3 of 4
2,015 Views
Highlighted
Former Moderator
Former Moderator

Re: 2 year contract finished... Fido Pulse Plus15 Plan

Thanks for the update, readytorock!



Flag this to a Moderator
Message 4 of 4
2,011 Views