$150 credit on phone

[Ana_2]

Anyone else bought an iPhone 12 Pro in December 2021? Did you get your $150 credit? Because I am getting the run around, clearly this was false advertising. Sadly I was not able to do a screenshot because I called Fido after purchasing and the agent had guaranteed I should see the credit in 2-3 months. Now, I called to follow up and they're saying it's not in my records, that the agent made an error and I need to provide a screenshot of the promo. Why advertise something, confirm it and then as me to provide proof. So upsetting. 

[Tronca]

False advertising, and misleading marketing placement is illegal. 

[baretgibot]

I was also promised that deal $150 credit when I phoned in to find out what was happening with it there was no record now I'm going to have to go in and talk to the person inside the mall where I got the phone.

[Original_Lucy · Accepted solution]

Good morning @Ana_2 , sorry to hear that you haven't received the credit you were expecting. Did you order your device through the promo link you received? When I get offers for a promotion it usually has been a pop up in the Fido app or in fido.ca account. Sometimes the offer comes by sms with a link to follow. Then you would tap on the pop-up or text to start the process. The order trail should begin there. 

You may want to contact fidosolutions on Twitter to have someone take a look at your account and see if they can figure out what happened. Hope it gets solved soon,  cheers