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10gb data no extra charge. Misleading advertising.

I'm a Participant Level 1
I'm a Participant Level 1
  • You texted me about offering an extra 10gb of data to my existing account at absolutely no additional  charges.  FALSE ADVERTISING.  I go into my fido app and it's the 10gb for an extra $10 a month.  


Fido team  you should fulfill your promises. I am disappointed. Please follow through with your words. 


Former Moderator
Former Moderator

Hey @Benson0209


Welcome to the Community Smiley


I'll send you a PM regarding this. Talk to you soon!

I'm a Participant Level 1
I'm a Participant Level 1

Received text message offer (text copy n paste)

" it's Fido. Don't forget that we'll add 10 GB of data per month to your current plan-at absolutely no cost-if you go to and sign in before September 15, 2020. And enjoy your data on a network that's better than ever and covers 97% of Canadians. Offer is exclusively for 78?-???-????.

When i use the link i find a page indicating if I choose to upgrade $15/month plus.

Hi @suresue !


Welcome to the Community Smiley


We can certainly look into that for you! 
Reach out to us through any of our customer service channels to get started.


Alternatively, we can also send you a PM through the Community, if that works best!