1000 minutes international calling

[vishalgokul]

Hello!

Since my 1000 mins long distance calling limit showed "Unlimited" I used more than 1000 minutes of calling but now Fido have charged me with additional fee after the 1000 minutes. How to resolve this problem? I am also not able to reach Fido online/call support due to the COVID19 situation. Anyone please help me to resolve this issue.

[FidoKenny]

Hello @vishalgokul and welcome to the Community.

We would happy to go over the details of your plan with you. From there, we can better understand the charges that showed up on your bill.

For this, we need access to your account.

You can find all of the ways to find us on our contact page here.

We can also send you a PM here if it's best for you.

Let us know.

[vishalgokul]

Hello @FidoKenny !!

Thanks for considering my thread.

I can share the details with you and I am not able to contact any Fido agents to clarify this issue for me.

Please let me know about a solution for this.

Thank You.