Hello Alex778,
Welcome to the community!
You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor know the details of their plans. It appears as though you do not have a plan which includes Data Overage Protection. As Kapable-K suggested below, it's possible you have one of the older plans. However, I don't believe the current Basic plans offer Data Overage Protection either (see Fido.ca).
It should also be noted that the data overage rate can vary depending the type of plan. With regards to receiving notifications about data usage, that too, could vary depending on the plan. Some legacy plans did not provide notification of data usage. On the other hand, some older plans (without Data Overage Protection) received alert notifications (70% and 100%, I believe). It should be noted that the notifications are not received exactly in real-time. While the notifications are generated in real-time, with some high-data demand services (ie music or video streaming), it's possible to have exceeded those limits prior to actually receiving the notifications.
It should be further noted that customers with Data-only plans will not receive alert limit notifications.
If you would like to discuss the details of your plan and those charges, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @alex778,
Welcome to the community!
It sounds like you have a really old plan, all the new plans stop your data when the allotted amount is used up.
With the old plans they used to send a text saying you have used 90% and 100% of your data there was also a 12 hrs delay for the data usage to update.
I would suggest looking into one of the new plans.
