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wifi drops for cell phone

I'm a participant level 1
I'm a participant level 1

anyone having issues with the hitron wifi router dropping certain devices or all of sudden slowing to crawl then picking back up?


i know it has to be the modem, as last month i was with and used my own router (netgear) with their modem  and NEVER had a device get dropped from wifi. 


i never had a slow down with so I assume the internet slowing to a crawl had to do with the router/modem having some issues. I have verified the slowdown happens with hardwired devices as well. 


can i reconfigure my modem to work with fido? I would rather use my own devices as the cutouts are impacting my ability to work from home.


i am on software version -


Former Moderator
Former Moderator

Hey @chenzo84!


Let the Community know if FidoJulien's suggestion helped you out!

Former Moderator
Former Moderator

Hey @chenzo84


Welcome to the community Smiley


Did you try resetting your modem to see if it helps?


As for using your own equipment, you wouldn't be able to use your own modem with our service, but you could use your own router.


Let us know how it goes! Smiley