Hi I have been waiting for a return package for my modem since I canceled my internet on Sept 30. Until now, nothing came and I just found out that I got billed for a modem rental more than a month since I cancelled my account. Clearly not a fault on my part. Sounds wrong to me. How can I get this fixed? Last thing I want to see is get billed month after month and worse I get late return penalty that I have read on other posts for $250. Frustrating that I still have to contact you even after cancellation.