November 2020
First of all, here are the things I have already tried:
- There are no other electronic devices around the modem
- I already turned the modem off/on several times
- I tried to relocate the modem
- I changed the wifi channel to the most available and empty one
My issue is that wifi spike is so bad that I can't play any game or watch videos.
Even at 3am or 4am wifi still spikes.
Can anyone help me please?
November 2020
Hey @isjimmyd,
That sounds odd. In this case, our technical team will have to check what's going on.
Our tech support is open 24 hours, you can reach them directly at 1-888-259-3436 or you can also contact them through live chat right here: https://www.fido.ca/consumer/support
Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"
Give them a shout and they'll be able to troubleshoot things with you.
We hope it gets resolved, keep us posted!