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cancelled internet on 7th, got charged for usage on 8th?

Fidopls
I'm Helpful Level 1
I'm Helpful Level 1

I cancelled my internet on Dec 7th. I specifically asked the rep if the cancellation is set for Dec 7th, and he told me "Your internet account will be deactivated on December 7th 2018." I did this to avoid any partial charges since that's my billing cycle. But then I get a bill showing a partial charge for Dec 8th. Why?? I asked and the rep confirmed repeatedly the service will be terminated on the 7th. I unplugged the modem and stopped using it on the 7th as well.

 

Also I asked for a cancellation email, rep told me I will get one, but then the email never arrived.... *shakes head*

1 REPLY 1

FidoThomas
Former Moderator
Former Moderator

Hey @Fidopls,

 

Thanks for sharing your concerns with us! We'll need to look into this with you Smiley

 

I'll send you a PM, talk to you soon.