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Internet Usage Chart Not Working

Cor2
I'm a Participant Level 2
I'm a Participant Level 2

Since Oct 12, 2021 I have not been able to view fido internet usage on my laptop. Message comes up "You have no usage this billing cycle." Support informed me that 'likely' tech is working behind-the-scene on my account. If so, I should be notified because I surely don't want any surprises come next billing cycle. 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Cor2

 

Thank you for the details. We understand how important it is for you to be able your usage and saty on top of it. If no changes were on the account during your cycle, you should be able to access it.

 

Have you tried clearing cookies and cache or tried a different broswer?

 

If the situation persists, please reach out to us through these channels and we'd be happy to investigate.