Wrong Fido bill

[sehui]

Hello,

My monthly bill has a problem. I tried to using chat, but there wasn't response. So I open this thread. 

I am using FIDO Internet 75 plan with promotion. 

This month bill is around $90 which is more than 2 times than last month.

I paid bill every month on time. So there might be something wrong on your side. Can you take a look?

Thanks

S Park

[sehui]

Hey @kiarasheco, 

I can totally understand how it can be a surprising situation to receive a bill higher than what is expected. 

In cases like these, it's important to note that if you made a payment that was posted on the account after the invoice was generated, the total balance on the bill will not reflect the payment. You'd have to check your current balance directly on My Account or by dialing *28 from your mobile phone. These will give you your balance in real time.

Can you tell us if you also had the chance to download the full invoice so you can review the billing details?

You can check out the steps to do this right from here. 

[FidoAnthony]

Hey @sehui!

I would be happy to look into your account to see what's going on.

I will send you a PM to get started! 🙂 

Talk to you soon.

[kiarasheco]

Hi there

Same problem here
My bill is usually around $57 every month but this month I received $116.
I have paid my bills every month and no extra usage or cost is involved (if any around $4-5)
Please update me regarding my bill.

[FidoPierre · Accepted solution]

Hey @kiarasheco, 

I can totally understand how it can be a surprising situation to receive a bill higher than what is expected. 

In cases like these, it's important to note that if you made a payment that was posted on the account after the invoice was generated, the total balance on the bill will not reflect the payment. You'd have to check your current balance directly on My Account or by dialing *28 from your mobile phone. These will give you your balance in real time.

Can you tell us if you also had the chance to download the full invoice so you can review the billing details?

You can check out the steps to do this right from here.