November 2018
Our WiFi keeps dropping its connection, how do we fix this problem? We are new customers.
Hey @Janam and welcome to the Community.
This shouldn't happen. Did you try to restart your modem on your end to see if you can get a different result?
@Janam
Thank you for confirming. You definitely shouldn't have all that trouble using your WI-FI connection.
Also, you don't get any error message from your computer?
Also, how may devices are you trying to connect through WI-FI?
Let me know.
I don't use my computer very often, usually my tablet. Typically, we use one or two devices at once. Ex. Firestick, and tablet.
Thank you for confirming.
I'm sending you a PM now to get this looked into. Talk to you soon.
I haven't, only because this has been a problem since the modem was first plugged in a few weeks ago.
