I am sorry to see you've experienced difficulties with your home internet service. Have you tried rebooting the modem?
If this doesn't help, we would suggest reaching out to our Fido Home Internet Technical Support. They will be able to take a closer look and work on getting to the bottom of this for you!
They can be reached through our live chat service right from here.
Hey there @sujq15
Welcome to the Community
Do you happen to have an ethernet cable to connect your computer physically to the modem?
We can also suggest the following:
Let us know!!