Unstable home internet, only for my desktop

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Unstable home internet, only for my desktop

Hi, guys. I just installed my modem and it works well. I bought the 75$150Mb plan. Mobile devices can connect to the 2.4Ghz Wifi perfectly and the network is stable and fast. My desktop can only connect to the 5Ghz Wifi and it is very unstable. The distance is not an issue and there is only a thin wall between my desktop and the modem. I tried fido speedtest and the results are very different. Sometimes low ping and about 10Mb download speed, sometimes high fluctuation and only 2Mb download speed. Wifi strength is always between LV2 and LV3 (Maximum 4), the same as my neighbour's.
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Re: Unstable home internet, only for my desktop

Hey there @sujq15

 

Welcome to the Community Smiley

 

Do you happen to have an ethernet cable to connect your computer physically to the modem?

 

We can also suggest the following:

 

  1. Contacting our home internet technical support. They are available 24/7 by phone or live chat here
  2. Enroll in the Firmware trial

Let us know!!

 



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