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Smartphones cannot stably connect to Fido Modem while laptops can.

MHX
I'm a Participant Level 2
I'm a Participant Level 2

All my laptops can connect to Fido Modem but none of 3 smartphones in the family can connect to the modem. All 3 smartphones keep "connecting ..." to modem but cannot stay connected for more than 1-2 secs before they launch reconnection again and again. Does anyone have similar issues? Any work around? This happened only one week ago. I called support and the problem went away for one day. Rebooting modem many times did not resolve the problem. Thank you.

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @MHX! Philippe here. I hope you're doing well. Smiley

 

Given what you've already done, I suggest contacting our technical support line again, so they can run some tests. They'll do they're best to help you!

 

You can reach them here.