Smartphones cannot stably connect to Fido Modem while laptops can.

Smartphones cannot stably connect to Fido Modem while laptops can.

Smartphones cannot stably connect to Fido Modem while laptops can.

I'm a Participant Level 2
I'm a Participant Level 2

Smartphones cannot stably connect to Fido Modem while laptops can.

All my laptops can connect to Fido Modem but none of 3 smartphones in the family can connect to the modem. All 3 smartphones keep "connecting ..." to modem but cannot stay connected for more than 1-2 secs before they launch reconnection again and again. Does anyone have similar issues? Any work around? This happened only one week ago. I called support and the problem went away for one day. Rebooting modem many times did not resolve the problem. Thank you.

1 REPLY 1
Moderator

Hey @MHX! Philippe here. I hope you're doing well. Smiley

 

Given what you've already done, I suggest contacting our technical support line again, so they can run some tests. They'll do they're best to help you!

 

You can reach them here.