Account Cancelled but unable to return Modem due to COVID19

[SJ0101]

Hello there,

I had recently canceled my Fido Internet Connection, but due to the COVID19 pandemic, I am not able to return the modem and I have to pay the amount of around $268 incl taxes for the modem. So once the self-isolation restrictions are eased, if I return the modem, will get the refund of the modem charges? Please advise!

Thanks

[KAPABLE-K]

Hello @SJ0101,

Welcome to the community!

Since it's not possible to do the return to a store because of the closures, you can contact customer service and they can send you a pre-paid return label so you can send it back to them with UPS.