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Account Cancelled but unable to return Modem due to COVID19

I'm a participant level 1
I'm a participant level 1

Hello there,


I had recently canceled my Fido Internet Connection, but due to the COVID19 pandemic, I am not able to return the modem and I have to pay the amount of around $268 incl taxes for the modem. So once the self-isolation restrictions are eased, if I return the modem, will get the refund of the modem charges? Please advise!




I'm a participant level 1
I'm a participant level 1

In the same boat, ive been on hold with customer service for hours.

Hey there @SJ0101, and @reesecroft69


A waybill is generally automatically generated when deactivating your Fido home internet services. That said, we can definitely go over your account's details or even help you issue a new waybill for the return. To get started, contact us at these channels.


If you've already been billed for the modem, no worries as we'll refund that amount as soon as the equipment is returned. 


Hello @SJ0101,


Welcome to the community!


Since it's not possible to do the return to a store because of the closures, you can contact customer service and they can send you a pre-paid return label so you can send it back to them with UPS.