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Received used modem - is this normal?

I'm a participant level 2
I'm a participant level 2

I had my Fido internet hooked up yesterday. A technician had to come to the house to set everything up (from outside, due to COVID-19). He told me that a modem is usually good for 1.5 to 2 years. The modem I received from Fido looks like it's been dragged down the street behind a truck, and I'm concerned that it's going to give me problems. Does anyone else have any experience with this - receiving a used/beaten-up modem?


Community Manager
Community Manager

Hey @Lornafiona,


Welcome to our Community!


Can you elaborate a little in what kind of condition the modem is in exactly? You can also attach a picture if possible. 


Is the modem currently working?


Let us know.