Physical Modem Upgrade

Physical Modem Upgrade

Physical Modem Upgrade

SOLVED
I'm a Participant Level 2

Physical Modem Upgrade

I've been with Fido Internet for 3 years now. I'm having trouble with stability recently and I figured it might be that I'm using 3 year old hardware.

 

Is there a way of upgrading my modem to something more current? I'd even pay for the upgrade.

Accepted Solution

Re: Physical Modem Upgrade

Solved by Moderator

Hey @T87812!

If you think you're having issues because of the modem, you can get in touch with our home internet technical support team to 1-888-236-FIDO (3436).

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3 REPLIES 3
Moderator

Hey @T87812

 

The current available modems that we have are Hitron CGN3-AMF and the  Hitron CGN3-U

 

 



I'm a Participant Level 2

Ok so these are definitely newer modems then I have. I imagine I can just call in and upgrade my modem, right?

Hey @T87812!

If you think you're having issues because of the modem, you can get in touch with our home internet technical support team to 1-888-236-FIDO (3436).