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Only green lights but no blue lights light up?

April_Yu
I'm a Participant Level 1
I'm a Participant Level 1

Just got my modem today. 

Plug it in and connect the cable to the wall. 

However, there are only two toppest lights and two bottom lights turn green, and no lights turn to blue.

Wonder what happened and how to solve it.

 

 

***Edited to add labels***

6 REPLIES 6

kayleyd93
I'm a Participant Level 1
I'm a Participant Level 1

Having the same issue... 

Hey @kayleyd93

 

Welcome to the Community Smiley 

 

Sorry to learn you're having some trouble with your internet. Have you tried restarting the modem?

 



CPA1
I'm a Participant Level 1
I'm a Participant Level 1

I am having the same issue, can someone please tell me how this was fixed?

@Community, anyone?



FidoAmanda
Former Moderator
Former Moderator

Hey April_Yu!

 

Welcome to the Community! 

 

Have you tried unplugging your modem and plugging it back in again?

 

Have you contacted our technical support team? What did they say?

 

Let us know!



Hey April_yu !

Any news? We'd love to know what happened and how you figured it out so we can share with others here on the Community Smiley