February 2021
Hi,
I have constant dropped frame trying to stream to Facebook Live using OBS.
At first when I install the internet, upload was always less than 2Mb/s (I have 150/15 plan).
I've put a ticket in and now upload speed seems stable (mostly 16Mb/s flucates a bit at times)
However when doing stream at 720p, I am still constantly getting >10% dropped frame.
I've seen similar cases in Rogers Forum (RTMP to Twitch) and the only way to resolve was a node upgrade.
For comparision, I have a 25/10 DSL plan as well and that had never gave me any issue like that using same computer and router.
I have my computer hard-wired to modem so wifi issue is not possible here. I guess the problem is upload speed flucates and unable to maintain at >4Mb/s
Here's a traceroute to FB server:
1 192.168.3.1 (192.168.3.1) 2.307 ms 1.389 ms 1.976 ms
2 72.141.109.129 (72.141.109.129) 16.993 ms 23.997 ms 23.367 ms
3 66.185.89.29 (66.185.89.29) 13.101 ms 27.874 ms 24.782 ms
4 209.148.236.154 (209.148.236.154) 25.508 ms 18.786 ms 32.384 ms
5 209.148.236.137 (209.148.236.137) 14.097 ms
209.148.236.141 (209.148.236.141) 34.577 ms
9027-cgw01.ym.rmgt.net.rogers.com (66.185.81.178) 25.452 ms
6 209.148.237.21 (209.148.237.21) 39.027 ms 26.052 ms 23.691 ms
7 be812.ccr41.ord03.atlas.cogentco.com (154.54.9.9) 38.348 ms 43.183 ms 41.999 ms
8 be2765.ccr41.ord01.atlas.cogentco.com (154.54.45.17) 36.076 ms 38.441 ms
be2766.ccr42.ord01.atlas.cogentco.com (154.54.46.177) 63.313 ms
9 be3181.rcr21.ind01.atlas.cogentco.com (154.54.46.161) 37.155 ms 31.219 ms
be3180.rcr21.ind01.atlas.cogentco.com (154.54.45.169) 43.051 ms
10 be3365.ccr42.atl01.atlas.cogentco.com (154.54.27.17) 43.013 ms
be3364.ccr41.atl01.atlas.cogentco.com (154.54.26.229) 61.871 ms
be3365.ccr42.atl01.atlas.cogentco.com (154.54.27.17) 47.280 ms
11 be3483.ccr22.mia01.atlas.cogentco.com (154.54.28.50) 68.469 ms 69.561 ms
be3482.ccr21.mia01.atlas.cogentco.com (154.54.24.146) 68.525 ms
12 be3400.ccr21.mia03.atlas.cogentco.com (154.54.47.18) 95.042 ms 70.928 ms 70.930 ms
13 38.104.95.122 (38.104.95.122) 100.807 ms 90.028 ms 103.794 ms
14 po107.psw01.mia3.tfbnw.net (157.240.34.67) 63.134 ms
po107.psw04.mia3.tfbnw.net (157.240.44.5) 102.959 ms 58.596 ms
15 157.240.36.137 (157.240.36.137) 74.810 ms
157.240.39.95 (157.240.39.95) 72.854 ms
157.240.36.153 (157.240.36.153) 62.852 ms
16 livestream-edgetee-upload-shv-02-mia3.facebook.com (157.240.14.4) 56.741 ms 60.928 ms 71.635 ms
Any help would be appreciated.
February 2021
Hey @enochcheng,
Welcome to the community!
I'm sorry to learn about your recent experience with our home internet service!
I suggest to get in touch with our technical support team so they can review this with you more in depth and work towards a solution!
You can live chat with them here or call them @ 1-888-236-FIDO (3436).