No Internet order confirmation

No Internet order confirmation

No Internet order confirmation

lovecats
I'm a Participant Level 2

No Internet order confirmation

Hi, I placed an order for home Internet at 12:00 last Thursady (two and a half business days ago). However, I didn't receive any confirmation or any notice since then. I will move to the new place soon, and Internet is necessary for my working from home.

 

I have the order Id. Can you help me check what's wrong with that?

3 REPLIES 3
FidoSaira
Moderator

Hey @lovecats

 

Thank you for the information. An transaction email confirmation is typically sent within 24 hours.

 

How did you activate the account? (online, on call etc.)

 

I would suggest that you reach out to us through these channels so we can take a look at the account together. If you prefer, we can also send you a message on the Community.



lovecats
I'm a Participant Level 2

I ordered Internet online. Yesterday I chat with an agent online. He told me the order was submitted successfully and would be reviewed by the team.

 

Still no confirmation email toady, and it is the forth business day since my order was placed. I keep track of my email junk box all the time.

FidoPierre
Moderator (inactive)

Hey @lovecats

 

In this case I will send you a PM so we can take a second look into this with you from our side here. Smiley