I ordered home internet last December, however, fido mistakenly mailed me 2 internet modems.
Right now, Fido starts charging me this extra modem fee.
I have contacted your customer service 3 times for this issue. I told them I had an underline disease therefore I can't go to the post office to mail that extra modem due to the covid-19. Fido customer service promised me twice that they would have their supervisors to call me. But Nothing happened.
Please help me to resolve this issue. I have spent way too much time with your customer service.