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Received and charged for two modems

Binquan
I'm a Participant Level 1
I'm a Participant Level 1
I ordered home internet last December, however, fido mistakenly mailed me 2 internet modems.
Right now, Fido starts charging me this extra modem fee.
 
I have contacted your customer service 3 times for this issue. I told them I had an underline disease  therefore I can't go to the post office to mail that extra modem due to the covid-19.  Fido customer service promised me twice that they would have their supervisors to call me. But Nothing happened.
 
Please help me to resolve this issue. I have spent way too much time with your customer service.
1 REPLY 1

FidoJulien
Former Moderator
Former Moderator

Hey @Binquan

 

That's definitely not something that should happen. I'll send you a PM so we can take a look at this together.

 

Talk to you soon!