No Internet bill for August

[veronikatri1]

I cannot see the Fido Internet bill for August on my account. Apparently there is an issue.

Anyone else experiencing this?

The agent could not even email me the bill and I need it to expense it.

I have been a Fido customer since 2010 and also have a phone number and that account is fine.

[FidoAnthonyZ]

Hello @veronikatri1,

Welcome to the community! 

That shouldn't happen. 

If you need help with your account, feel free to contact us over these methods and we'll be happy to help. 

[veronikatri1]

I have spoken to at least 7 of your agents and none of them can tell me why my August bill has been generated. As soon as I get this resolved I am cancelling all my Fido services internet and cell phone for me and those of my parents: 4 phone lines and Internet as well. I am done with Fido and the whole Rogers family

[FidoLony]

Hey @veronikatri1,

I'm sorry to learn that you haven't been able to get any details as to why the invoice has yet to be processed.

Did you since get an update on the invoice? 

If not, we do remain available on our support site, or we can also send you a PM to look further into this if you'd prefer!