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New wifi 2.4 GHz and 5 GHz format

gallifraey
I'm a Participant Level 1
I'm a Participant Level 1

Hey guys, so I understand that Fido home internet is now using 2.4 GHz and 5 GHz together. I'm finding that activities such as facetiming seems to lag more or disconnects often, and streaming quality is lacking. Is there a way for me to go back to the old format and separate the wifi connections into two separate ones or any other solutions? Thanks everyone!

1 REPLY 1

FidoJulien
Former Moderator
Former Moderator

Hey @gallifraey

 

The change shouldn't have this impact on the quality of your services.  I'd suggest contacting tech support at 1-888-259-3436 so they can take a look at this with you.