I applied for it on Oct 31 at night. I brought the modem to my new rental place the next day (my landlord and the previous person who lived here all use Fido home internet, and I’m Fido’s mobile member, so I thought it would be easy for me) then I installed it and started trying to connect. The night and the next day, it was all the same, suck on the Downstream light blinking. The next day in the evening my landlord helped me to check the installation again, and we placed it well at the place. Still, the same issue, and I tried to call Fido’s technician service, on the webpage, it says 24 hours service everyday but I couldn’t reach anyone, either by phone or online. So I called in again in the morning when the service started. Finally I talked to someone and he couldn’t help so transfer me to a technician. The technician tried to shoot my internet but failed, she can only send a technician to my place and check the next day in the evening 6-8pm, which is today.
So today, when I was home and I tired to connect it, it worked!! I was so happy and checked the modem, there’s no problems at all. I connected and set up my WiFi. So I tried to cancel the appointment then I found it was so funny the live chat page gave me a server error, and the phone call number is for mobile account! (cuz the system asked me to enter my 10 digits account number) Just for about 30-40 minutes, the modem was down again. Since I didn’t find any ways to cancel it, I was still waiting the technician to give me a call before he/she comes... until now, 10pm already. No phone calls and NO SHOW!!! Why you treat your customers like an **bleep**? For how long I should wait to get my internet functional?! I haven’t even started using it yet, I already received the bill for the first month! So annoying. Are you pushing me to cancel it?!
