Hello, I have been trying to reach the listed Stratford store number 519-250-3731and it just goes straight to voicemail and no one has returned my several calls, even after requesting a store Manager to call me back. I really need to speak to someone about how the store representative screamed at at harassed my elderly mother when she was simply trying to return her modem as instructed from a Fido representative told her on Friday. She went on Saturday to return it during regular business hours and was screamed at to "go away!", and my mother was so embarrassed and frustrated that she showed the store rep. that she was leaving the modem in front of the door and I want to make sure the representative took it inside and returned it. Please help. Thank you.