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Internet Technician Service is Excellent!

Hello,   I had scheduled an internet technician via tech support. I am extremely happy with the tech support team the way they help me book the technician when I shifted to new location. Over and above the technician was extremely skilled and qualifi...

Heena by I'm a participant level 1
  • 864 Views
  • 1 replies
  • 2 likes

First Bill for new Internet Connection

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months):  Jan 25, 2021:  Order placed for a new connectionJan 26, 2021:  Modem receivedFeb 03, 2021:  Bill received fo...

IMS25 by I'm a contributor level 1
  • 817 Views
  • 1 replies
  • 0 likes

OBS video stream dropped frame (upload issue)

Hi, I have constant dropped frame trying to stream to Facebook Live using OBS. At first when I install the internet, upload was always less than 2Mb/s (I have 150/15 plan).I've put a ticket in and now upload speed seems stable (mostly 16Mb/s flucates...

enochcheng by I'm a participant level 1
  • 756 Views
  • 1 replies
  • 0 likes

can't get a human on the phone

please stop playing the same really bad music over and over and over and over again while waiting to connect to customer service, the wait time is really bad and the music makes it worse. dont make your customers listen to the same song over and over...

Louis1111 by I'm a participant level 1
  • 675 Views
  • 1 replies
  • 1 likes