My modem box didn't come with a coaxial Splitter. What should I do?

My modem box didn't come with a coaxial Splitter. What should I do?

My modem box didn't come with a coaxial Splitter. What should I do?

chk2
I'm a Participant Level 2

My modem box didn't come with a coaxial Splitter. What should I do?

 

I received my Fido modem box this week and found it didn't come with a coacial splitter. What should I do?

3 REPLIES 3
chk2
I'm a Participant Level 2

I called the customer service and waited for another hour. Finanlly a nice agent answered my call and told me to bring the modern package to the nearby Fido store for a new one. 

FidoValerie
Moderator

Hey @chk2 !

 

Welcome to the Community. Very_Happy

I'm sorry to learn that the splitter was missing from the box, but our Home Internet tech support team can help with that.

They are available 24/7 to assist via Live Chat or over the phone!



chk2
I'm a Participant Level 2

I have waited for about an hour for a live chat agent but the agent said she was not able to help with this missing splitter issue. I was tranferred to the next agent and continued to wait and wait and wait ....then got disdconnected from the live chat.