My modem box didn't come with a coaxial Splitter. What should I do?

[chk2]

I received my Fido modem box this week and found it didn't come with a coacial splitter. What should I do?

[chk2]

I called the customer service and waited for another hour. Finanlly a nice agent answered my call and told me to bring the modern package to the nearby Fido store for a new one. 

[FidoValerie]

Hey @chk2 !

Welcome to the Community.

I'm sorry to learn that the splitter was missing from the box, but our Home Internet tech support team can help with that.

They are available 24/7 to assist via Live Chat or over the phone!

[chk2]

I have waited for about an hour for a live chat agent but the agent said she was not able to help with this missing splitter issue. I was tranferred to the next agent and continued to wait and wait and wait ....then got disdconnected from the live chat.