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Marydeng43
I'm a Participant Level 2
I'm a Participant Level 2

Hi I have booked your home internet for my son's condo located on 70 absolute ave unit 2310, mississauga,ON L4Z 0A4 on Nov 20. I have told the guy please send the cable to my home (109 anndale dr north york) in the meanwhile. I haven't got the cable at this moment but you have started charging me on Nov 21. My questions are: 1, why did you separate the new internet from my present account? He has opened my account from the system and can find i have cell account and internet account already. 2, why did I get no information about the internet cable from you or delivery company since i orded it? 3

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Marydeng43,

 

  Welcome to the community!

 

  Since your issue deals with specific matters of your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers