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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 110939 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 34932 Views
  • 16 replies
  • 3 likes

Resolved! Cannot login, Hitron login?

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password.  I was worried I was hacked, but checked the m...

flahertyliv by • I'm a Participant Level 1
  • 43291 Views
  • 13 replies
  • 2 likes

Getting only 8Mbps speed, but signed up for 150Mbps

Connection is very slow. Often i get only around 8Mbps of Speed but i have signed up for 150Mbps. Whatsapp call doesnot work at any time. Not able to contact any Fido customer care too. waiting period is too long more than a hour at any time. please ...

vinokadams by • I'm a Participant Level 2
  • 947 Views
  • 3 replies
  • 0 likes

No internet connection on my new Fido modem

I just got my new Fido modem connected everything updated my account online but only the power light , 2.4g light and a blinking home light with an arrow. I have tried rebooting it several times but it's just not connecting to internet 

Silas1 by • I'm a Participant Level 1
  • 836 Views
  • 1 replies
  • 0 likes

Having a tech issue and need help please!

I'm having an issue signing into my internet, because of 2 problems. 1.) There's a problem with my wireless adapter or access point.  2.) My "Wi-fi" doesn't have a valid IP configuration.  At least thus is what the trouble shooter on my laptop is tel...

KellyM2 by • I'm a Participant Level 1
  • 368 Views
  • 1 replies
  • 0 likes

Internet is not working

Its new years eve and my internet is not working you cant even get ahold because its past business hours was told theres an outage in my stea but nothing says there is and we are still out 4 hours later im about to snap 

Alynnm22 by • I'm a Participant Level 1
  • 439 Views
  • 1 replies
  • 0 likes
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