Don't believe them when they say it's as easy as unplugging from one apartment and plugging your fido modem into the next place.
I provided a weeks notice of my move via phone and was told not to worry.
Meanwhile as of a MONTH in the new place they could not figure out why my internet wasn't working.
They sent two technicians, I had to close an account and reopen it, and they promised of course none of the fees would be charged to the account. Of course they were. So I spent probably 20 - 30 calls +, plus multiple hours on the phone with them to try and get all the fees waved for the move they said would be a simple unplug and replug.
Long story short, my internet only works with some devices, and I was charged over $200 incorrectly. And they are still figuring out how to pay me back 3 months later...
Thanks for the headache Fido. You've made my life more difficult than any other internet provider.
This definitely doesn't sound like the kind of thing we would want for any of our customers!
I would like to take a closer look into your account to see what happened there. I'll send you a PM right away!