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Moving Appts. - Fido Home Internet

I'm a participant level 2
I'm a participant level 2

Don't believe them when they say it's as easy as unplugging from one apartment and plugging your fido modem into the next place. 


I provided a weeks notice of my move via phone and was told not to worry. 


Meanwhile as of a MONTH in the new place they could not figure out why my internet wasn't working. 


They sent two technicians, I had to close an account and reopen it, and they promised of course none of the fees would be charged to the account. Of course they were. So I spent probably 20 - 30 calls +, plus multiple hours on the phone with them to try and get all the fees waved for the move they said would be a simple unplug and replug. 


Long story short, my internet only works with some devices, and I was charged over $200 incorrectly. And they are still figuring out how to pay me back 3 months later...


Thanks for the headache Fido. You've made my life more difficult than any other internet provider.


Former Moderator
Former Moderator

Hey @smh425,


This definitely doesn't sound like the kind of thing we would want for any of our customers! 

I would like to take a closer look into your account to see what happened there. I'll send you a PM right away!