Don't believe them when they say it's as easy as unplugging from one apartment and plugging your fido modem into the next place.
I provided a weeks notice of my move via phone and was told not to worry.
Meanwhile as of a MONTH in the new place they could not figure out why my internet wasn't working.
They sent two technicians, I had to close an account and reopen it, and they promised of course none of the fees would be charged to the account. Of course they were. So I spent probably 20 - 30 calls +, plus multiple hours on the phone with them to try and get all the fees waved for the move they said would be a simple unplug and replug.
Long story short, my internet only works with some devices, and I was charged over $200 incorrectly. And they are still figuring out how to pay me back 3 months later...
Thanks for the headache Fido. You've made my life more difficult than any other internet provider.
