Modem return problems

[Briany2k]

I cancelled my Fido internet connection today and was told by the customer service rep to return the modem to the store within 5 days or will be charged 200$. Today, I called the nearest store (differin outlet) and asked if they accept Modem returns and they confirmed yes. When I got to the store I was told that my account was set to Ship to Fido by the rep, but I have not been sent a cancellation notification or any shipping label.  Customer service lines have a 45 min hold time and I am frustrated already with this entire experience. Appreciate if any of you can help rectify this and have my return processed! Thanks 

[FidoPhilippe]

Hey @Briany2k! Philippe here. Welcome to the community.

Were you able to get in touch with someone? If not, you can request a PM from the community and we'll be happy to help you with that.