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Modem keeps dropping connection

I'm a participant level 1
I'm a participant level 1

Just received Fido internet modem and it randomly keeps dropping the internet. I have to unplug it and plug it back in multiple times throughout the day. 

Do I need a new modem or is there another fix?


Community Manager (Retired)
Community Manager (Retired)

Hey @heathervandenbe,


Welcome to the Community! 


I'm sorry to learn that you're having trouble with the modem. You can find some troubleshooting steps in this article, if none of the steps help please make sure to reach out to our Home Internet Technical Support through the channels mentioned in the article. 


Hope this helps!