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Internet Dropping Randomly after new modem

I'm a participant level 2
I'm a participant level 2

Hi Fido, my internet has been dropping randomly here and there since I switched to Fido in Sept 2019.  Coincidently, it has been more frequent since March but has been terrible since July.  I just switched a new modem yesterday but the issue is still there.


I'm in the richmond Hill area.  Is the infrastructure capable to handle the demand due to more people staying home from covid?


Community Manager (Retired)
Community Manager (Retired)

Hey @giligoulu,


Sorry to read you're having trouble with your new modem as well and that you've had connection troubles for a while now, that's definitely not the experience we want with our service.


I suggest checking out the troubleshooting steps in this community article and if everything fails, to reach back out to the technical support number in the article. 


Hope it gets sorted out, keep us posted!