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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 91668 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 30444 Views
  • 16 replies
  • 3 likes

First (disappointing) day with Fido

Today I just received my Fido "new" modem.A white (with a huge dirty yellow spot on the top), full of scratches, all grease and dust.I have never seem a modem so dirty and disgusting in my life...During pandemic times like nowadays, that modem all di...

Aline_Duarte by I'm a Participant Level 3
  • 550 Views
  • 4 replies
  • 0 likes

Fido gift card

I signed up for home internet plan in sep 2020 and haven't received any mail regarding gift card. Contacted Customer support twice but still waiting.

Sharmeenkhan by I'm a Participant Level 1
  • 247 Views
  • 1 replies
  • 0 likes

Upstream channels not bonding, very high dbmV

Hello A rogers tech was outside working on the box by the street for some reason today and now my upstream signal is very poor and no longer channel bonding. Downstream is bonding and ok (albeit speeds are only about 100mbits when normally about 300)...

ryanottawa by I'm a Participant Level 1
  • 258 Views
  • 1 replies
  • 0 likes

Spotty Internet in Scarborough

Hi, my internet has had rolling outages this whole week, multiple hours a day. I'm currently having an outage right now (going on an hour). This is unacceptable as I'm (like many others) working from home.

setogaston by I'm a Participant Level 3
  • 424 Views
  • 5 replies
  • 0 likes