Modem Disconnects - CGN3U

Modem Disconnects - CGN3U

Modem Disconnects - CGN3U

Anay_D
I'm a Participant Level 1

Modem Disconnects - CGN3U

Hello MODs,

Lately I have been having issues with the modem being disconnected with the slighest of touches to the wifi cable and never seems to come back on, on its own!

I have to restart it and remove the cable and put it back again many times to get a stable light, only then it starts working again. Takes too much time!

Don't understand what's going on!

1 REPLY 1
FidoPhilippe
Moderator

Hey @Anay_D! Philippe here. Welcome to the community. Smiley

 

Seems like the modem may need replacing. I suggest you contact our technical support lin here, so they can run some tests to see what's up. They'll be happy to help you!