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Issues with internet

I'm a participant level 1
I'm a participant level 1

It's almost a month that I sign up for this internet service.  Registration  was incomplete  that make a delay in sending the modem. Now I have the modem for almost  a week .need a technician to fix the coax outlet  not able to talk to anyone.  Not on line not on the phone......people what kind of serviceis this. I need  .technician..How d I book a technician ?



Hey @Beverleys,


Welcome to the community! 


That doesn't sound right. Did you get a chance to call our Technical Support Department in order to report this? If not, you can reach them at 1-888-236-FIDO (3436) or you can simply contact them through live chat right here:


Just scroll to the bottom and click on: Contact us

Afterwards: My Fido Services

And finally, you should see an option towards the bottom of the page that says "Live Chat"


Let us know how it goes.