Issues with internet

[Beverleys]

It's almost a month that I sign up for this internet service.  Registration  was incomplete  that make a delay in sending the modem. Now I have the modem for almost  a week .need a technician to fix the coax outlet  not able to talk to anyone.  Not on line not on the phone......people what kind of serviceis this. I need  .technician..How d I book a technician ?

[FidoAnthony]

Hey @Beverleys,

Welcome to the community! 

That doesn't sound right. Did you get a chance to call our Technical Support Department in order to report this? If not, you can reach them at 1-888-236-FIDO (3436) or you can simply contact them through live chat right here: https://fido.ly/3lAivJh

Just scroll to the bottom and click on: Contact us

Afterwards: My Fido Services

And finally, you should see an option towards the bottom of the page that says "Live Chat"

Let us know how it goes.