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Internet charg

Irenechli
I'm a Participant Level 3
I'm a Participant Level 3

Form the day one said the monthly charges including moderm rental but I changed plan with discount for 2nd year, it charged for 8 dollars modern rental suddenly, i was not told this new cost and just told me 50% off promotion on new plan

my friend called same day she can get same original plan half price without modern rental cost

What I can do my monthly fee is too high now unexpected 

irene

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Irenechli!

 

The modem rental fee has always been included in your price plan, however on your invoice breakdown, it appears as a separate $8 charge.

To give you an example, if the plan is $55, on your invoice, you'll see a $47 charge for the services + $8 modem rental. 

 

Did you take a look at your previous bills to compare?