This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hi there,
When I set up my home internet over the phone I had a great representative help me out.
However, now that it is time to pay the bill, I am not seeing the deal or savings that I was promised.
Is there a specific way to resolve this?
Additionally, I was informed I would be sent a $150 visa card for signing up with Fido during that particular time period & have not received this yet.
If you could please provide me with some guidance & clarification it would be greatly appreciated.
Thank you & happy new year!
Hey @twilliams12,
Welcome to the Community!
Can you tell us a little bit about what's missing? It is good to know that some promotions may take up to 2, 3 billing cycles to appear on the account. As for the $150 Gift Card, customers who sign up with an eligible package will definitely receive them. Here's what you need to know about it:
You can contact us through these channels and we would be happy to look into it with you.