When I set up my home internet over the phone I had a great representative help me out.
However, now that it is time to pay the bill, I am not seeing the deal or savings that I was promised.
Is there a specific way to resolve this?
Additionally, I was informed I would be sent a $150 visa card for signing up with Fido during that particular time period & have not received this yet.
If you could please provide me with some guidance & clarification it would be greatly appreciated.
Thank you & happy new year!
Welcome to the Community!
Can you tell us a little bit about what's missing? It is good to know that some promotions may take up to 2, 3 billing cycles to appear on the account. As for the $150 Gift Card, customers who sign up with an eligible package will definitely receive them. Here's what you need to know about it:
You can contact us through these channels and we would be happy to look into it with you.