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I would like to cancel my home internet

I'm a participant level 2
I'm a participant level 2

I would like to cancel my home internet, simply for the first month it was not connected and I believed it was. and it turned it was not. Secondly your the net speed done from your site is 1/10 o f the plan I opteed for. Thirdly, trying to talk to someone to rectify the situation is nothing but a nighmare. 


Second question, can I just return the equipment and presume the line will be cancelled


Thanks you


I'm qualified level 1
I'm qualified level 1

Hi @nalimoha,


Welcome to the Fido community!


Cancellation can only be done by a Fido representative, you will need to contact customer support, and they will process the cancellation and send you a return label so you can ship the modem back.


You can reach out to customer support through any of the available methods listed here