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How long takes modem installation

I'm a Participant Level 1
I'm a Participant Level 1
Hi how long takes to get @ Light on? Because I have one hour connected and only the green lights are on. No blue lights. Just the power button and first house with the up arrow and 2.4 are lit up. 

Moderator (inactive)
Moderator (inactive)

Hey @Carolinda9! Philippe here. WElcome to the cmmunity. Smiley


Are you still experiencing this problem?


The modem is pretty much plug and play with simple instruction to setup the Wi-Fi. Once that's done, you should be okay! If not, you may what to contact our technical support line for assistance, to make sure everything is good. You can contact them here.


I hope this helps!